QUESTIONS AND ANSWERS

What Would You Like to Know About Ordering From SUNGAS?

HOW CAN I BUY GAS FROM YOU?

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DO YOU MAKE DELIVERY?

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HOW DO I KNOW WHAT PRODUCT IS RIGHT FOR MY NEEDS?

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HOW MUCH DOES AN EMERGENCY DELIVERY COST?

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DO YOU HAVE A MINIMUM ORDER AMOUNT?

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I WANT TO SCHEDULE A FAST OR SCHEDULED DELIVERY. HOW DO I GO ABOUT IT?

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I WAS DEBITED BUT DID NOT ACKNOWLEDGE MY PAYMENT.

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I WANT TO ORDER FOR DELIVERY TO A 3RD PARTY. HOW CAN I ACHIEVE THIS?

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What Would You Like to Know About Order Fulfillment?

I DO NOT WANT TO EXCHANGE MY CYLINDER. CAN YOU MAKE DELIVERY?

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I AM WILLING TO EXCHANGE MY CYLINDER, WHEN WILL I GET BACK MY CYLINDER?

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HOW FAST CAN I GET MY DELIVERY?

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WHAT AREA DO YOU CURRENTLY COVER?

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I WANT TO PRE-ORDER AND PICKUP MY ORDER FROM YOUR OUTLET?

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HOW DO I KNOW WHEN MY ORDER IS ON THE WAY?

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What Would You Like to Know About Delivery Process?

I TOOK DELIVERY OF MY ORDER, BUT I AM NOT OKAY WITH IT.

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WHAT DO I DO WHEN THE DELIVERY PERSON MISBEHAVES?

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I RECEIVED MY DELIVERY BUT THERE WAS NO SEAL ON MY DELIVERY, OR THE SEAL IS BROKEN?

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I MADE A PAYMENT BUT DID NOT GET A RECEIPT

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I CANNOT REACH THE DELIVERY PERSON ON THE PHONE NUMBER THAT I WAS GIVEN.

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CAN I TRACK MY DELIVERY ONLINE?

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My Question is Technical or Safety Related

I RECEIVED MY CYLINDER AND GAS IS NOT FLOWING

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I CAN PERCEIVE GAS ODOUR BUT I CAN’T TRACE A LEAK

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THE FLAME FROM MY APPLIANCE IS YELLOW

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My Question is Payment Related

I MADE A PAYMENT USING MY CARD/USSD CODE/TRANSFER AND I WAS DEBITED WITHOUT A RECEIPT

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I MADE A PAYMENT, BUT I AM YET TO PICK UP MY GAS. WHAT HAPPENS TO MY MONEY?

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I PAID FOR AN ORDER, BUT I AM NO LONGER INTERESTED IN BUYING. I WANT A REFUND.

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My Question the Ordering APP

1.1.1.   
HOW DOES VEEFLAME WORK?

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WHAT ARE MY RIGHTS?

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HOW DOES THE LOYALTY AND PROMOTIONS WORK?

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